S H I P P I N G:

Our beauty and skincare products are handcrafted in our countryside studio in small batches, to ensure freshness and quality. Orders ship 2-10 business days after cleared payment.

Wigs have varying processing times. Ready to ship wigs ship within 2-10 business days  after cleared payment. All other wigs have a processing time of 3-7 weeks before shipment.

E X C H A N G E S // R E T U R N S // C A N C E L L A T I O N S:
For your safety & health, please understand that all sales are final, however if you are dissatisfied, please feel free to reach out to us at krista@missvioletlace.com and we will be happy to assist you.

L O S T // S T O L E N // M I S P L A C E D

After orders leave our studio, they are in the hands of the postal service, therefore we no longer have control over its journey.
If you would like your order insured, please let us know before placing an order and we will happily assist you.
You satisfaction is our #1 priority; if you have any questions or concerns, please do write any time.

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DUTIES // FEES // CUSTOMS charges:
Overseas countries might charge customs fees based on your order cost,
this is ordained by certain countries and is out of our hands.
Please keep in mind when placing an order, any fees that may incur.
We cannot falsify customs documents by claiming your order as a gift to avoid fees.

T R A C K I N G:
Due to your order's long journey, often it won't show a lot of information for tracking beyond the USA, with the exception of express which generally updates more often than standard.
Chicago, IL. is the customs hub so it is normal for tracking to show the last scan as departure from there.
♥ Rest assured your order is on its way.