SHIPPING & POLICIES
All of our skincare products are handcrafted in our countryside studio in small batches, to ensure freshness and quality. Skincare orders ship 2-7 business days after cleared payment.
P R O C E S S I N G . T I M E
Wigs have varying processing times - *ready to ship wigs ship within 2-7 business days after cleared payment. Wigs that are not ready to ship will have a longer wait time, noted in the description.
*We have limited quantities of ready to ship wigs. Should we run out of stock on a ready to ship wig that you have ordered, we will offer you the option of waiting for it (processing time varies), selecting a different wig of the same value or a store credit towards future purchases.
E X C H A N G E S // R E T U R N S // C A N C E L L A T I O N S:
For your safety & health, please understand that all wigs, hair and skincare products are final sale.
We begin processing your order as soon as it is placed, so we are only able to offer cancellations up to 1 day after the order has been placed. Cancellations after 1 day (that have not yet been shipped) are subject to a 15% restocking fee.
After orders leave our studio, they are in the hands of the postal service, therefore we no longer have control over its journey.
If you would like your order insured, please let us know before placing an order and we will happily assist you.
You satisfaction is our #1 priority; if you have any questions or concerns, please do write any time. We can be reached by email at email@example.com
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DUTIES // FEES // CUSTOMS charges:
Overseas countries might charge customs fees based on your order cost,
this is ordained by certain countries and is out of our hands.
Please keep in mind when placing an order, any fees that may incur.
We cannot falsify customs documents by claiming your order as a gift to avoid fees.
T R A C K I N G:
Due to your order's long journey, often it won't show a lot of information for tracking beyond the USA, with the exception of express which generally updates more often than standard.
Chicago, IL. is the customs hub so it is normal for tracking to show the last scan as departure from there.
♥ Rest assured your order is on its way.
W I G S
/ / H E A D . C I R C U M F E R E N C E
How to measure head circumference: Using a soft tape measures, wrap it all around your head, keeping it at your hairline from ear to ear. At the front of your head, position in the center of your forehead.
Average head size is between 21.25 - 22.75 inches. Small head sizes are 21 inches or smaller. Large head sizes are 23 inches or larger.
If you have long and/or thick hair, we recommend selecting the large cap size option, to comfortably fit your natural hair under the wig.
W I G . C L I P S
Wig clips are amazing for extra security. We recommend them for daily wear, and if you are active (on the go all day, dancing, etc.)
If you do not have hair, the clips will not work - they snap open, slide into your hair (underneath your wig cap), and snap closed to secure the wig to your head.